Cookie Policy
Last Updated: June 15, 2025
This Cookie Policy explains how The Milled & Matched Furnishings ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website www.milledandmatched.com. By using our website, you consent to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies allow websites to recognize users and remember their preferences, settings, or browsing habits.
How We Use Cookies
We use cookies for various purposes, including:
1. Essential Website Cookies
These cookies are strictly necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, services you've asked for cannot be provided. For example, they allow you to log in to secure areas of our website, add items to your shopping cart, and check out securely. These cookies don't collect information that identifies you personally, and they cannot be turned off in our system.
2. Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
3. Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. They remember choices you make (such as your username, language, or region) and provide enhanced, more personal features. If you do not allow these cookies, then some or all of these services may not function properly.
4. Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They work by uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
5. Social Media Cookies
These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
Detailed Contact-Related Points About Our Cookie Usage
6. Contact Form Cookies
When you use our contact forms, temporary cookies are set to help prevent spam submissions and ensure the form works correctly. These cookies contain no personal data and are discarded when you close your browser. They help validate that submissions are coming from actual users rather than automated bots. The cookies store a session ID that helps our server process your form submission securely. Without these cookies, our contact forms might not function properly.
7. Live Chat Cookies
If you use our live chat feature, cookies are used to maintain your chat session and remember your information between pages. These cookies help our support team provide continuous service as you navigate our site. They store a unique identifier for your chat session but don't contain personal information unless you provide it during the chat. The cookies expire when you close the chat window or after a period of inactivity.
8. Newsletter Subscription Cookies
When you subscribe to our newsletter, cookies help us manage your subscription preferences. They remember whether you've already subscribed to prevent duplicate sign-ups. These cookies also help us track the effectiveness of our email campaigns by recording if you came to our site through a newsletter link. They contain only anonymous information about your subscription status and don't track your browsing beyond our site.
9. Showroom Appointment Cookies
When you book an appointment at our showroom through our website, cookies help maintain your appointment details as you complete the booking process. They store temporary information about your selected date and time until the booking is confirmed. These cookies ensure your appointment details aren't lost if you navigate away from the page temporarily. They are automatically deleted after your appointment is successfully booked or after a short expiration period.
10. Customer Account Cookies
If you create an account on our website, cookies help keep you logged in during your browsing session. They contain encrypted information about your login status but don't store your actual password. These cookies are essential for accessing your account dashboard, order history, and saved designs. You can choose to have the site remember you for future visits, which sets a persistent cookie, or log in each time, which uses session cookies that expire when you close your browser.
11. Design Consultation Cookies
When you schedule a design consultation, cookies help us remember your preferences and selected time slots. They store temporary information about your consultation type (in-person, video call, etc.) and any preliminary design preferences you've indicated. These cookies help our designers prepare for your consultation by recalling your initial interests. They are automatically cleared after your consultation occurs or after 30 days if no consultation is booked.
12. Project Inquiry Cookies
For customers inquiring about large projects or commercial work, cookies help us track the progress of your inquiry through our system. They maintain context about which products or services you've shown interest in across multiple pages. These cookies help our project team provide more accurate responses to complex inquiries. They contain only reference numbers to your inquiry in our system, not any personal project details.
13. Product Customization Cookies
As you customize products using our online configurator, cookies save your work-in-progress designs. They store your selected materials, dimensions, and configurations temporarily while you build your design. These cookies prevent loss of your customization work if you navigate away accidentally. They expire after 30 days of inactivity or are deleted when you complete your order.
14. Virtual Showroom Cookies
Our virtual showroom experience uses cookies to remember your viewing preferences and navigation path. They store information about which rooms or products you've viewed to enhance your browsing experience. These cookies help our system suggest relevant products based on your virtual tour. They contain only anonymous interaction data and don't track you outside our virtual showroom.
15. Customer Support Ticket Cookies
When you create a support ticket through our website, cookies help maintain your ticket status throughout the resolution process. They store a reference to your ticket number and help display relevant support articles. These cookies ensure you can return to your ticket details without needing to log in repeatedly. They expire when your support ticket is closed or after 60 days of inactivity.
16. Product Availability Alert Cookies
If you sign up for product availability alerts, cookies help manage your alert preferences. They remember which products you've requested alerts for to prevent duplicate requests. These cookies also help us notify you when previously out-of-stock items become available. They contain only product reference numbers and don't store personal contact information.
17. Trade Professional Cookies
For our trade professional customers (designers, architects), special cookies help verify your professional status. They maintain your trade discount eligibility and special access to trade-only resources. These cookies store only your professional status verification and don't contain sensitive business information. They expire after 30 days or when you log out.
18. Website Feedback Cookies
When you provide feedback about our website through surveys or feedback tools, cookies help prevent duplicate submissions. They remember that you've already participated in a survey to avoid showing it to you repeatedly. These cookies contain no personal feedback content, just participation status. They typically expire after 90 days or when the survey period ends.
19. Product Comparison Cookies
Our product comparison tool uses cookies to remember which items you've selected for comparison across browsing sessions. They store product IDs of items you've added to comparison lists. These cookies help you build and maintain comparison sets even if you leave the site temporarily. They expire after 7 days of inactivity or when you clear your comparison list.
20. Wish List Cookies
For customers using our wish list feature, cookies help maintain your saved items if you're not logged in. They store product references for items you've added to wish lists. These cookies allow you to return to your wish list later without creating an account. If you log in, the items are transferred to your account and the cookies are deleted.
Managing Your Cookie Preferences
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice.
Contact Us
If you have any questions about our use of cookies or other technologies, please contact us at:
Email: privacy@milledandmatched.com
Phone: +91 80 4567 8910
Address: The Milled & Matched Furnishings, 24, 12th Main Road, Indiranagar, Bangalore, Karnataka 560038, India