Privacy Policy

Effective Date: January 1, 2025

At The Milled & Matched Furnishings ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website milledandmatched.com (the "Site") or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our website and services:

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Place an order for our products
  • Subscribe to our newsletter
  • Participate in surveys or promotions
  • Contact us through customer service channels
  • Use our room planning or customization tools
  • Request a quote for custom furniture

The types of personal information we may collect include:

  • Name and contact details (email address, phone number, shipping address)
  • Payment information (credit card details are processed through secure payment processors and not stored on our servers)
  • Demographic information (age, gender, preferences)
  • Project details for custom furniture requests
  • Room dimensions and layout preferences
  • Design style preferences
  • Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

  • IP address and general location information
  • Browser type and operating system
  • Pages you view on our Site
  • Referring website or search terms
  • Dates and times of access
  • Clickstream data showing navigation through our Site
  • Products viewed, searched for, or added to cart

We collect this information using cookies, web beacons, and similar tracking technologies. For more information, please see our Cookie Policy.

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms when you interact with us or our content
  • Payment processors regarding your transactions
  • Shipping providers regarding delivery status
  • Marketing partners providing analytics or lead generation services
  • Publicly available sources for business-to-business marketing

2. How We Use Your Information

We use the information we collect for various business purposes, including:

2.1 To Provide Our Services

  • Process and fulfill your orders for furniture and related services
  • Provide customer support and respond to inquiries
  • Enable use of our room planning and furniture customization tools
  • Create and manage your account
  • Communicate about your orders, accounts, and requests
  • Provide quotes for custom furniture projects
  • Arrange for delivery and installation services

2.2 For Marketing and Advertising

  • Send promotional communications about products, services, and offers
  • Personalize content and advertising on our Site and other platforms
  • Administer contests, sweepstakes, and promotions
  • Measure and analyze the effectiveness of our marketing
  • Show you relevant products based on your browsing history and preferences
  • Retarget visitors through digital advertising channels

2.3 For Business Operations and Improvements

  • Analyze Site usage and improve our products and services
  • Develop new products, services, and features
  • Conduct research and analysis to understand our customers
  • Prevent fraud and enhance security
  • Debug and repair errors in our systems
  • Maintain appropriate business records
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing and fraud prevention
  • Order fulfillment and shipping
  • Website hosting and maintenance
  • Data analysis and marketing services
  • Customer service and support
  • Installation and assembly services
  • Professional advisors (lawyers, accountants)

These service providers are contractually obligated to protect your information and only use it for the services we specify.

3.2 Business Transfers

If we undergo a merger, acquisition, bankruptcy, or other business transition, we may transfer or share your information as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Requests from government agencies
  • Investigations of potential violations of our policies
  • Protection of our rights, property, or safety
  • Prevention or investigation of fraud

3.4 With Your Consent

We may share your information with third parties when you direct us to or consent to the sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure servers with encryption and firewalls
  • SSL encryption for data transmission
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

5.2 Deletion

You may request deletion of your personal information, subject to certain exceptions.

5.3 Opt-Out of Marketing

You may opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us.

5.4 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

5.5 Restriction of Processing

You may request that we restrict processing of your personal information in certain circumstances.

5.6 Withdraw Consent

Where we rely on your consent for processing, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. When we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses.

7. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors we consider include:

  • The length of time we need the information to provide our services
  • Whether you have an account with us
  • Legal obligations to retain data for certain time periods
  • Potential need for the information to resolve disputes
  • Guidelines from relevant data protection authorities

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Site with a new effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

The Milled & Matched Furnishings
Attn: Privacy Officer
24, 12th Main Road
Indiranagar, Bangalore
Karnataka 560038
India
Email: privacy@milledandmatched.com
Phone: +91 80 4567 8910

For EU residents, you may also lodge a complaint with your local data protection authority.

12. Additional Disclosures for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These include:

12.1 Right to Know

You may request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes, and third parties with whom we share it.

12.2 Right to Delete

You may request deletion of personal information we have collected from you, subject to certain exceptions.

12.3 Right to Opt-Out

You may opt-out of the "sale" of your personal information, as defined under CCPA. While we do not sell personal information in the traditional sense, we may share information with third parties for advertising purposes that could be considered a "sale" under CCPA.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the information above. We may need to verify your identity before processing your request.

13. Additional Disclosures for GDPR Compliance

For individuals in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

  • Performance of a contract with you
  • Your consent
  • Compliance with legal obligations
  • Our legitimate business interests, balanced against your rights

You have the right to lodge a complaint with a supervisory authority in your country of residence.